Let the Experts Handle It
At Home Technology Experts, we design and install quality systems, building our reputation on our craftsmanship and continued system support. We understand the frustration and inconvenience associated with system errors. Unfortunately, external factors such as internet connectivity, electrical abnormalities, and cable signal strength greatly impact a system’s performance. (Learn How) While HTE cannot control these external factors, we can identify sub-par third party service, detect and often troubleshoot potential issues, as well as correct a variety of system errors caused by these services.
In combination with 24x7 phone, text and email support, you can rest easy knowing that your system will always be operating at peak performance.
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Proactively Identify Potential Errors
Automation systems are dependent on a strong and reliable network connection. If the signal coming into your home is not up to par, your system will not work properly. Monitoring internet speed and uptime allows our service department to identify connection issues. By monitoring your system's core network devices our team can spot and correct potential errors before they become an issue.
Quickly Execute System Resets
External factors such as severe weather, internet and cable outages, or power blips simultaneously impact our Hamptons clients. Remote reboot allows HTE to quickly get your system back online, avoiding the cost and wait associated with getting a technician to your home. Specific devices and systems can also be reset remotely to prevent or correct minor technical glitches.
REDUCE SERVICE CALLS
Remote technical support allows us to see what is happening before a technician arrives onsite. If the issue can be fixed remotely it will be, eliminating the need for a service call.
Establish Client Priority
Clients covered by our full list of remote monitoring and diagnostic services have properly maintained systems. If our service team cannot remotely correct the problem we immediately prioritize the service call required to resolve the issue.